Frequently Asked Questions
All your questions about
okliv answered
Find clear and detailed answers to the most common questions from players in Bangladesh about deposits, withdrawals, VIP benefits, mobile gaming, and responsible play.
Whether you are new to okliv or an experienced player, a small unanswered question can sometimes take the fun out of playing. That is why we have brought together detailed Q&As on four key topics — making deposits, VIP cashback, using the site on mobile, and responsible gaming. If you do not find your answer here, our support team is always by your side.
Q&A Sections
How to Make a Deposit
Log in to okliv, go to the deposit page, and select bKash. Send money or make a payment from your bKash app to the merchant number shown. Submit the form with your transaction ID and your balance will be credited within a few minutes. Minimum deposit is ৳200.
Yes, Nagad is fully supported on okliv. Select the Nagad option on the deposit page, send money to the number provided, and submit the reference number. The process is just as simple as bKash. Minimum deposit is ৳200.
Rocket is Dutch-Bangla Bank's mobile wallet. Select Rocket on the deposit page and send money to the number shown. Once the payment is successful, confirm it with your transaction ID. Minimum deposit is ৳200. You can deposit from anywhere in Bangladesh at any time.
okliv does not charge any deposit fee directly. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply a small charge according to their own transaction policy — that is related to the respective service, not okliv. Use the right payment option to get the most out of your transaction.
The minimum withdrawal amount is ৳1,000. okliv typically completes withdrawals within 1 hour. You can withdraw quickly through bKash, Nagad, or Rocket. If your account verification is already done, the process goes even more smoothly.
VIP Program
The okliv VIP program offers weekly cashback, priority support, and exclusive access to special promotions. There are three tiers — Bronze, Silver, and Gold — and the higher the tier, the more benefits you receive. It is a meaningful rewards system for regular players.
Your VIP tier depends on your gaming activity. By playing regularly and staying active, you can gradually move up to higher tiers. The okliv system automatically tracks your activity and upgrades you at the right time. Contact support for more details.
Each week, a set percentage of your total bets is credited to your account as cashback. The rate is determined by your VIP tier — up to 0.3% for Bronze, up to 0.5% for Silver, and up to 0.8% for Gold. Cashback is added directly to your playing balance.
The main difference is the weekly cashback rate. Bronze members receive up to 0.3%, Silver members up to 0.5%, and Gold members up to 0.8% weekly cashback. In addition, higher-tier members receive exclusive offers and faster support.
Cashback is generally given automatically, but you may occasionally need to claim it. You will find updates in the promotions section of your account. If you have any issues, contact okliv via live chat or support email — the team assists in both Bengali and English, 24/7.
Playing on Mobile
okliv works well on any modern smartphone or tablet — both Android and iOS. You can use the site from an updated browser such as Chrome, Firefox, Safari, or Opera. There is no need to install a separate app.
On Android, open Chrome, go to okliv.lat, and select "Add to Home screen" from the three-dot menu at the top. On iPhone, press the share button in Safari and select "Add to Home Screen". After that, tapping the icon will open okliv directly.
Yes, okliv's game library is optimized for mobile browsers. Slots, live casino, crash games, and sports betting all display well on mobile. Navigation on a touchscreen is easy and loading times are fast.
If the connection is lost, the game pauses temporarily. Once the connection is restored, log back in — most games will resume from where you left off. For incomplete rounds, the outcome is determined according to the game provider's rules. Contact support if you have any issues.
okliv is designed to be lightweight and load quickly. Slots and betting pages work even on a 3G or stable 2G connection. However, live casino streaming requires a slightly better connection. For the best experience, use Wi-Fi or 4G.
Responsible Play
okliv is for people aged 21 and above only. Age is verified when opening an account. We strictly prohibit any access by minors and follow a zero-tolerance policy on this matter.
Yes, okliv offers deposit limit setting as a responsible gaming tool. You can set a maximum deposit amount on a daily, weekly, or monthly basis. Check your account settings to manage these limits yourself, or get help from support.
okliv offers a cooling-off period and self-exclusion options. With a cooling-off period, you can take a break from gaming for a set amount of time. Through self-exclusion, you can deactivate your account for a longer period. Contact the support team to use these options.
Some common signs are: playing beyond your budget, placing more bets to try to recover losses, hiding your gaming from family or work, and feeling restless when not playing. If you experience these feelings, stop on your own and seek professional help. okliv always prioritizes responsible gaming.
okliv's responsible gaming page provides detailed information and tools. The support team — live chat and email ([email protected]) — is ready to help at any time. Talk to a family member or someone you trust, and if needed, seek professional mental health support.
Yes. okliv strictly enforces the 21+ age requirement and verifies identity at registration. If you are concerned about a minor accessing the site, contact support immediately. Using parental control software on personal devices is also a good measure.
Still have questions? We are ready to help.
If you did not find the answer to your question on this page, okliv's support team will assist you directly — in Bengali and English, seven days a week, twenty-four hours a day.
Live Chat
Instant connection from any page on the site. The fastest way.
Email Support
[email protected] — ideal for detailed questions.