okliv's Privacy Policy

1 Introduction & Scope

okliv ("we", "us", "platform") is committed to protecting user privacy. This privacy policy describes what personal information we collect when you use okliv's website, mobile version, and related services, how that information is processed, where it is stored, and under what circumstances it may be shared with third parties.

This policy applies to all okliv services and features. By creating an account or using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy may change from time to time. If there are any significant changes, we will post a notice on the website and update the "Last Updated" date.

2 Information We Collect

okliv collects user information in several ways. The details are outlined below by category:

2.1 Information You Provide Directly

When you register on our platform or use our services, you directly provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Account username and password
• Government-issued ID details for identity verification (where required)
• Payment information — such as bKash, Nagad, or Rocket account numbers

2.2 Automatically Collected Information

Some information is collected automatically while you use our services:

• Device type, operating system, and browser information
• IP address and approximate geographical location
• Login and logout times, session duration
• Page visits, clicks, and usage patterns
• Data collected through cookies and similar tracking technologies

2.3 Transaction Information

We keep records of all your deposit and withdrawal transactions. This includes the transaction date, amount, payment method, and transaction ID. These records are used to ensure financial security and to resolve disputes.

3 Purpose of Using Information

okliv uses the collected information for the following purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and maintaining accounts
• Processing transactions and managing account balances
• Ensuring the smooth operation of the platform
• Providing customer support services

3.2 Security & Fraud Prevention

• Detecting and preventing suspicious activity
• Protection against unauthorized access and fraud
• Identifying the use of multiple accounts
• Preventing participation by minors (ensuring 21+ age verification)

3.3 Service Improvement

We improve the functionality of our platform by analyzing user experience. New features and services are developed by reviewing usage patterns, so users get a better experience.

3.4 Communication & Notifications

We use your contact information to share important account updates, transaction confirmations, and other important service-related information with you. You can opt out of marketing communications at any time.

4 Data Storage & Security

okliv takes industry-standard technical and organizational measures to protect your personal information. We use SSL (Secure Socket Layer) encryption technology to keep all data transmission between you and our servers secure.

4.1 Security Measures

• All sensitive information is stored in encrypted form
• Server access is strictly controlled and monitored
• Regular security audits and vulnerability assessments are conducted
• Passwords are stored as hashes — never in plain readable form
• Physical security measures are in place at data centers

4.2 Data Retention Period

Your personal information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, financial records and identity verification information may be kept for as long as required to meet legal obligations.

4.3 Response to a Data Breach

In the event of a data breach, okliv will notify affected users as soon as possible and take prompt steps to minimize harm. We will also inform the relevant authorities within the required timeframe.

5 Sharing Information with Third Parties

okliv does not sell your personal information or rent it to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted service providers for payment processing, technical infrastructure, and fraud prevention. These partners are given access only to the information necessary to perform their specific tasks. They are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

okliv may be required to disclose information based on a court order, government directive, or applicable law. In such circumstances, we will only provide the minimum amount of information legally required.

5.3 Business Transfers

In the event of a future transfer, merger, or acquisition of any part of okliv's business, your information may be transferred to the new entity. In that case, you will be notified in advance and your rights under the new policy will be preserved.

6 Cookies & Tracking Technologies

The okliv website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device when you visit our website.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and core functionality
• Functional Cookies: For remembering your preferences and settings
• Analytics Cookies: Collecting anonymous statistics to understand usage patterns
• Security Cookies: Help prevent fraud and unauthorized access

6.2 Cookie Controls

You can choose to accept, reject, or delete cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some core platform functions, such as login, from working properly.

7 User Rights

As a registered user of okliv, you have the following rights over your own information:

• Right of Access: You can request a copy of the information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request the deletion of your personal information, subject to legal or regulatory obligations.
• Right to Restrict Processing: In some cases, you can ask us to limit the processing of your information.
• Right to Portability: You can request the information we hold about you in a structured format.
• Right to Object: You can object to certain types of data processing, particularly in the case of marketing communications.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

8 Privacy of Minors

okliv is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that a minor has provided information, we will delete it immediately and take steps to close the associated account.

The age verification process at registration is very important to us. If you have any concerns about age, or if you believe a minor is using an account, please contact us.

9 Third-Party Websites & Services

The okliv platform integrates services from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, Spribe, and JILI). These third-party service providers have their own privacy policies, which apply to the information shared with them.

okliv is not responsible for the privacy practices of third-party websites or services. We recommend that you read the privacy policy of any third-party service you use.

10 Policy Changes

This privacy policy may be updated from time to time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a notification to your registered email (where applicable)
• By updating the "Last Updated" date at the top of this page

Continuing to use the platform after changes are made will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.

11 Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights, please contact okliv's support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.